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PRIVACY POLICY

Shipping Rates Returns & Exchanges Policy Gift Boxing

Pricing

Each item is priced by piece. We reserve the right to change prices at any time without prior notification. We strive to keep all pricing information up-to-date.

If you have any other questions, please feel free to email us, or call us toll-free at 1-888-436-2836.


Store Policy

What information do we collect?

  • We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
  • When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
  • We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
  • Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • To administer a contest, promotion, survey or other site feature.
  • If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do we use "cookies"?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include Gem Avenue. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How can you opt-out, remove or modify information you have provided to us?
To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.

To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

Third party links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Changes to our policy
If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change.
This policy was last modified on April 9, 2013.

Questions and feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

Online Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your consent

By using our site, you consent to our privacy policy.

Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Gem Avenue. The collective work includes works that are licensed to Gem Avenue. Copyright 2013, ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with or purchasing products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with or to purchase products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Gem Avenue. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks
All trademarks, service marks and trade names of used in the site are trademarks or registered trademarks of Gem Avenue.

Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Gem Avenue does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Gem Avenue does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability
Gem Avenue shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a product is mistakenly listed at an incorrect price, Gem Avenue reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Gem Avenue reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Gem Avenue shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice
Gem Avenue may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Gem Avenue.

Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of products) must be commenced within one (1) year after the claim or cause of action arises. Gem Avenue's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Gem Avenue may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including Gem Avenue or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
Gem Avenue does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Gem Avenue is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Gem Avenue reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to in its sole discretion.

Indemnification
You agree to indemnify, defend, and hold harmless Gem Avenue, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links

In an attempt to provide increased value to our visitors, Gem Avenue may link to sites operated by third parties. However, even if the third party is affiliated with Gem Avenue, Gem Avenue has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Gem Avenue. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Gem Avenue seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).


SAME DAY SHIPMENT

We stock items we sell except when it is a custom made item. So in most majority of the cases we ship orders the same day. In rare cases order gets shipped the next business day. Once we receive your order we will give it utmost priority and get it out for you as quick as we can.


30 DAYS RETURN / EXCHANGE POLICY

We sincerely thank you and appreciate your business. Our primary goal is to make you a satisfied customer. We understand though that in some cases you want to return the item for a refund or exchange, Here is our return policy.

  • No restocking fee for a return item.

  • If you return items purchased with the FREE Shipping offer, then you may be charged a shipping & Handling fee of $4.99.

  • The returned item must be in our possession within 30 days of the date you received it.

  • Rings that were engraved per your request cannot be returned.

  • Returned items must be in the original condition, not used or altered and should be returned with all original packaging.

  • All tag and inserts found on some of our items has to be intact.

  • Misuse of our return policy will not be accepted. We reserve the right to refuse full refund for excessive returns by a customer.

  • When sending items back please use delivery confirmation for your return package.

  • Shipping and insurance cost are non refundable.

  • International purchases are non returnable.

  • Returns may take up 10 business days for processing. We request your patience.

  • We ask if you could please indicate the reason either EXCHANGE or REFUND for your return on the packing slip.

  • In case we shipped you a wrong or defective item we will process full refund.

  • Please leave us a feedback so we may provide better customer service.

  • We would Love to hear from our customers.

  • Please send all returns and exchange packages to:


California Proposition 65 – Lead In Jewelry. The state of California has enacted a law requiring the disclosure of lead content in consumer goods, including the lead content in jewelry components. This law requires disclosure of lead content by classification, even if the material is not the metallic lead (Pb).

We at Gem Avenue know you're concerned about product safety, and especially about the lead content of some products. That's why we try to ensure that the products sold at GemAvenue.com comply with all applicable safety and health requirements.

GemAvenue.com offer some beaded Bracelets, Earrings, Necklaces that are made with crystals and other findings and metals that may contain lead. In particular, we offer leaded crystals by Swarovski.

Swarovski crystals contain lead. For more than a hundred years, Swarovski has been the world’s leading brand for cut crystal. Swarovski crystal is the culmination of merging natural materials, cut to provide ultimate brilliance.
Swarovski crystals, like most other crystals, contain lead oxide. Lead creates the refraction of the crystal with the maximum refraction at 30-32% lead content. Lead also adds to the weight of the crystal giving it a more substantial feel. Austrian Swarovski crystal contains approximately 32% lead. Full lead crystal must contain above 30% lead oxide content in order to be consider full lead crystal.

Attention California residents. Proposition 65 WARNING:

Consuming foods or beverages that have been kept or served in leaded crystal products or handling products made of leaded crystal will expose you to lead, a chemical known to the State of California to cause birth defects or reproductive harm.

EXCHANGE POLICY

Item can be exchanged within 30 days of delivery in original condition, not used or altered and should be returned with all original documents.

• Include a copy of the invoice and state the item number, size and the color you are requesting.

• You will have to pay the difference in price if applicable.

• Please include $3.99 money order or personal check for reshipping and handling fee to :

Gem Avenue
400 E Arrowhead dr.
Charlotte NC 28213

PAYMENT METHODS

We accept Paypal, Visa, MasterCard, American Express and Discover.
If you prefer payment by credit card please call 1-888-436-2836 at your earliest convenience to process your exchange and cover reshipping.

If you have any Questions please contact our Customer service

1-888-GEM-AVENUE (1-888-436-2836) / info@gemavenue.com