item is priced by piece. We reserve the right to change prices at
any time without prior notification. We strive to keep all pricing
If you have any other questions, please feel free to
email us, or call
us toll-free at 1-888-436-2836.
What information do we collect?
collect information from you when you register on the site, place
an order, enter a contest or sweepstakes, respond to a survey or
communication such as e-mail, or participate in another site
When ordering or registering, we may ask you for your name, e-mail
address, mailing address, phone number, credit card information or
other information. You may, however, visit our site anonymously.
also collect information about gift recipients so that we can
fulfill the gift purchase. The information we collect about gift
recipients is not used for marketing purposes.
Like many websites, we use "cookies" to enhance your experience
and gather information about visitors and visits to our websites.
Please refer to the "Do we use 'cookies'?" section below for
information about cookies and how we use them.
How do we use your information?
We may use the information we collect from you when you register,
purchase products, enter a contest or promotion, respond to a survey
or marketing communication, surf the website, or use certain other
site features in the following ways:
personalize your site experience and to allow us to deliver the
type of content and product offerings in which you are most
allow us to better service you in responding to your customer
quickly process your transactions.
administer a contest, promotion, survey or other site feature.
you have opted-in to receive our e-mail newsletter, we may send
you periodic e-mails. If you would no longer like to receive
promotional e-mail from us, please refer to the "How can you
opt-out, remove or modify information you have provided to us?"
section below. If you have not opted-in to receive e-mail
newsletters, you will not receive these e-mails. Visitors who
register or participate in other site features such as marketing
programs and 'members-only' content will be given a choice whether
they would like to be on our e-mail list and receive e-mail
communications from us.
do we protect visitor information?
We implement a variety of security measures to maintain the
safety of your personal information. Your personal information is
contained behind secured networks and is only accessible by a
limited number of persons who have special access rights to such
systems, and are required to keep the information confidential. When
you place orders or access your personal information, we offer the
use of a secure server. All sensitive/credit information you supply
is transmitted via Secure Socket Layer (SSL) technology and then
encrypted into our databases to be only accessed as stated above.
Do we use "cookies"?
Yes. Cookies are small files that a site or its service provider
transfers to your computer's hard drive through your Web browser (if
you allow) that enables the site's or service provider's systems to
recognize your browser and capture and remember certain information.
items in your shopping cart. They are also used to help us
understand your preferences based on previous or current site
activity, which enables us to provide you with improved services. We
traffic and site interaction so that we can offer better site
experiences and tools in the future.
We may contract with third-party service providers to assist us in
better understanding our site visitors. These service providers are
not permitted to use the information collected on our behalf except
to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is
being sent, or you can choose to turn off all cookies. You do this
through your browser (like Netscape Navigator or Internet Explorer)
settings. Each browser is a little different, so look at your
browser Help menu to learn the correct way to modify your cookies.
If you turn cookies off, you won't have access to many features that
make your site experience more efficient and some of our services
will not function properly. However, you can still place orders over
the telephone by contacting customer service.
disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your
personally identifiable information unless we provide you with
advance notice, except as described below. The term "outside
parties" does not include Gem Avenue. It also does not include
website hosting partners and other parties who assist us in
operating our website, conducting our business, or servicing you, so
long as those parties agree to keep this information confidential.
We may also release your information when we believe release is
appropriate to comply with the law, enforce our site policies, or
protect ours or others' rights, property, or safety.
However, non-personally identifiable visitor information may be
provided to other parties for marketing, advertising, or other uses.
you opt-out, remove or modify information you have provided to us?
To modify your e-mail subscriptions, please let us know by modifying
your preferences in the "My Account" section. Please note that due
to email production schedules you may receive any emails already in
To delete all of your online account information from our database,
sign into the "My Account" section of our site and remove your
shipping addresses, billing addresses & payment information. Please
note that we may maintain information about an individual sales
transaction in order to service that transaction and for record
In an attempt to provide you with increased value, we may include
third party links on our site. These linked sites have separate and
independent privacy policies. We therefore have no responsibility or
liability for the content and activities of these linked sites.
Nonetheless, we seek to protect the integrity of our site and
welcome any feedback about these linked sites (including if a
specific link does not work).
to our policy
changes on this page. Policy changes will apply only to information
collected after the date of the change.
This policy was
last modified on April 9, 2013.
We welcome your questions, comments, and concerns about privacy.
Please send us any and all feedback pertaining to privacy, or any
through our website and not to information collected offline.
Please also visit our
Terms and Conditions section establishing the use,
disclaimers, and limitations of liability governing the use of our
Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND
CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
users of this site agree that access to and use of this site are
subject to the following terms and conditions and other applicable
law. If you do not agree to these terms and conditions, please do
not use this site.
The entire content included in this site, including but not limited
to text, graphics or code is copyrighted as a collective work under
the United States and other copyright laws, and is the property of
Gem Avenue. The collective work includes works that are licensed to
Gem Avenue. Copyright 2013, ALL RIGHTS RESERVED. Permission is
granted to electronically copy and print hard copy portions of this
site for the sole purpose of placing an order with or purchasing
products. You may display and, subject to any expressly stated
restrictions or limitations relating to specific material, download
or print portions of the material from the different areas of the
site solely for your own non-commercial use, or to place an order
with or to purchase products. Any other use, including but not
limited to the reproduction, distribution, display or transmission
of the content of this site is strictly prohibited, unless
authorized by Gem Avenue. You further agree not to change or delete
any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of used in the site
are trademarks or registered trademarks of Gem Avenue.
This site and the materials and products on this site are
provided "as is" and without warranties of any kind, whether express
or implied. To the fullest extent permissible pursuant to applicable
law, disclaims all warranties, express or implied, including, but
not limited to, implied warranties of merchantability and fitness
for a particular purpose and non-infringement. Gem Avenue does not
represent or warrant that the functions contained in the site will
be uninterrupted or error-free, that the defects will be corrected,
or that this site or the server that makes the site available are
free of viruses or other harmful components. Gem Avenue does not
make any warranties or representations regarding the use of the
materials in this site in terms of their correctness, accuracy,
adequacy, usefulness, timeliness, reliability or otherwise. Some
states do not permit limitations or exclusions on warranties, so the
above limitations may not apply to you.
Limitation of Liability
Gem Avenue shall not be liable for any special or consequential
damages that result from the use of, or the inability to use, the
materials on this site or the performance of the products, even if
has been advised of the possibility of such damages. Applicable law
may not allow the limitation of exclusion of liability or incidental
or consequential damages, so the above limitation or exclusion may
not apply to you.
In the event that a product is mistakenly listed at an incorrect
price, Gem Avenue reserves the right to refuse or cancel any orders
placed for product listed at the incorrect price. Gem Avenue
reserves the right to refuse or cancel any such orders whether or
not the order has been confirmed and your credit card charged. If
your credit card has already been charged for the purchase and your
order is cancelled, Gem Avenue shall issue a credit to your credit
card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing
the site and/or completing the registration or shopping process.
These terms and conditions, or any part of them, may be terminated
by without notice at any time, for any reason. The provisions
relating to Copyrights, Trademark, Disclaimer, Limitation of
Liability, Indemnification and Miscellaneous, shall survive any
Gem Avenue may deliver notice to you by means of e-mail, a general
notice on the site, or by other reliable method to the address you
have provided to Gem Avenue.
Your use of this site shall be governed in all respects by the laws
of the state of California, U.S.A., without regard to choice of law
provisions, and not by the 1980 U.N. Convention on contracts for the
international sale of goods. You agree that jurisdiction over and
venue in any legal proceeding directly or indirectly arising out of
or relating to this site (including but not limited to the purchase
of products) shall be in the state or federal courts located in Los
Angeles County, California. Any cause of action or claim you may
have with respect to the site (including but not limited to the
purchase of products) must be commenced within one (1) year after
the claim or cause of action arises. Gem Avenue's failure to insist
upon or enforce strict performance of any provision of these terms
and conditions shall not be construed as a waiver of any provision
or right. Neither the course of conduct between the parties nor
trade practice shall act to modify any of these terms and
conditions. Gem Avenue may assign its rights and duties under this
Agreement to any party at any time without notice to you.
Harassment in any manner or form on the site, including via e-mail,
chat, or by use of obscene or abusive language, is strictly
forbidden. Impersonation of others, including Gem Avenue or other
licensed employee, host, or representative, as well as other members
or visitors on the site is prohibited. You may not upload to,
distribute, or otherwise publish through the site any content which
is libelous, defamatory, obscene, threatening, invasive of privacy
or publicity rights, abusive, illegal, or otherwise objectionable
which may constitute or encourage a criminal offense, violate the
rights of any party or which may otherwise give rise to liability or
violate any law. You may not upload commercial content on the site
or use the site to solicit others to join or become members of any
other commercial online service or other organization.
Gem Avenue does not and cannot review all communications and
materials posted to or created by users accessing the site, and is
not in any manner responsible for the content of these
communications and materials. You acknowledge that by providing you
with the ability to view and distribute user-generated content on
the site, Gem Avenue is merely acting as a passive conduit for such
distribution and is not undertaking any obligation or liability
relating to any contents or activities on the site. However, Gem
Avenue reserves the right to block or remove communications or
materials that it determines to be (a) abusive, defamatory, or
obscene, (b) fraudulent, deceptive, or misleading, (c) in violation
of a copyright, trademark or; other intellectual property right of
another or (d) offensive or otherwise unacceptable to in its sole
You agree to indemnify, defend, and hold harmless Gem Avenue, its
officers, directors, employees, agents, licensors and suppliers
(collectively the "Service Providers") from and against all losses,
expenses, damages and costs, including reasonable attorneys' fees,
resulting from any violation of these terms and conditions or any
activity related to your account (including negligent or wrongful
conduct) by you or any other person accessing the site using your
In an attempt to provide increased value to our visitors, Gem Avenue
may link to sites operated by third parties. However, even if the
third party is affiliated with Gem Avenue, Gem Avenue has no control
over these linked sites, all of which have separate privacy and data
collection practices, independent of Gem Avenue. These linked sites
are only for your convenience and therefore you access them at your
own risk. Nonetheless, Gem Avenue seeks to protect the integrity of
its web site and the links placed upon it and therefore requests any
feedback on not only its own site, but for sites it links to as well
(including if a specific link does not work).
SAME DAY SHIPMENT
We stock items
we sell except when it is a custom made item. So in most
majority of the cases we ship orders the same day. In rare cases
order gets shipped the next business day. Once we receive your
order we will give it utmost priority and get it out for you as
quick as we can.
60 DAYS RETURN / EXCHANGE POLICY
We sincerely thank you and appreciate your business. Our primary
goal is to make you a satisfied customer. We understand though that
in some cases you want to return the item for a refund or exchange,
Here is our return policy.
No restocking fee for a return item.
If you return items purchased with
the FREE Shipping offer, then you may be charged a shipping &
Handling fee of $4.99.
The returned item must be in our
possession within 60 days of the date you received it.
Rings that were engraved per your request cannot
items must be in the original condition, not used or altered and
should be returned with all original packaging.
All tag and inserts found on some of
our items has to be intact.
Misuse of our return policy will not be accepted.
We reserve the right to refuse full refund for excessive returns
by a customer.
When sending items back please use delivery
confirmation for your return package.
Shipping and insurance cost are non
purchases are non returnable.
Returns may take up 10 business
days for processing. We request your patience.
We ask if you could please indicate
the reason either EXCHANGE or REFUND for your return on the
In case we shipped you a wrong or
defective item we will process full refund.
Please leave us a feedback so we may
provide better customer service.
We would Love to hear from our
Please send all returns and exchange
California Proposition 65 – Lead In Jewelry. The state of California
has enacted a law requiring the disclosure of lead content in consumer
goods, including the lead content in jewelry components. This law requires
disclosure of lead content by classification, even if the material is not
the metallic lead (Pb).
We at Gem Avenue know you're concerned about product safety, and especially
about the lead content of some products. That's why we try to ensure that
the products sold at GemAvenue.com comply with all applicable safety and
GemAvenue.com offer some beaded Bracelets, Earrings, Necklaces that are made
with crystals and other findings and metals that may contain lead. In
particular, we offer leaded crystals by Swarovski.
Swarovski crystals contain lead. For more than a hundred years, Swarovski
has been the world’s leading brand for cut crystal. Swarovski crystal is the
culmination of merging natural materials, cut to provide ultimate
Swarovski crystals, like most other crystals, contain lead oxide. Lead
creates the refraction of the crystal with the maximum refraction at 30-32%
lead content. Lead also adds to the weight of the crystal giving it a more
substantial feel. Austrian Swarovski crystal contains approximately 32%
lead. Full lead crystal must contain above 30% lead oxide content in order
to be consider full lead crystal.
Attention California residents. Proposition 65 WARNING:
Consuming foods or
beverages that have been kept or served in leaded crystal products or
handling products made of leaded crystal will expose you to lead, a chemical
known to the State of California to cause birth defects or reproductive
Item can be exchanged within 30 days of delivery
in original condition, not used or altered and should be returned with all
• Include a copy of the invoice and state the item number, size and the
color you are requesting.
• You will have to pay the difference in price if applicable.
• Please include $3.99 money order or personal check for reshipping and
handling fee to :
400 E Arrowhead dr.
Charlotte NC 28213
We accept Paypal, Visa, MasterCard, American Express and Discover.
If you prefer payment by credit card please call
1-888-436-2836 at your earliest convenience to process your exchange and cover reshipping.
have any Questions please contact our Customer service